Definitions

Client: Any professional or capable natural person, according to Article 1123 of the Civil Code, or legal person who visits the site is subject to these general terms and conditions.

Offer & Services: www.alanah-reynor.com makes the following aspects available to Clients;

Content: All of the informational items that are available on the website, notably text, images and videos.

Client information: Hereafter referred to as “information”, this refers to all the personal data which may be collected by www.alanah-reynor.com to manage your account, your client relationship and for analytical or statistical purposes.

User: Any internet user who accesses and uses the aforementioned website. 

Personal data: “Information in any way permitting, directly or indirectly, the identification of natural persons to whom they apply” (article 4 of law n˚78-17 of 6 January 1978).

The terms “personal data”, “person in question”, “subcontractor” and “sensitive data” are defined as described in the General Data Protection Regulation (GDPR: n˚2016-679). 

1. Presentation of the website

In compliance with article 6 of law n°2004-575 of 21 June 2004 regarding confidence in the digital economy, users of the website www.alanah-reynor.com are informed of the identities of the various stakeholders involved in its creation and maintenance:

Owner:

Natural person – Alanah Reynor
Chaussée de Louvain 307a, Bouge, 5004, Belgium
Company registration number: BE0736.979.868 

Publication manager: Alanah Reynor – alanah@alanah-reynor.com
(The publication manager is a natural or legal person)

Webmaster:

SARL – DIRUPT
113 Avenue Joffre, 77450 Esbly, France
Company registration number (SIREN): 800 409 823
Contact: philippe@di-rupt.com – +33 (0)6 98 08 73 50

Hosting provider:

SHPV France – 18 allées du poète, 01480 Savigneux, France
+33 (0)9 72 31 08 18

Data protection officer: Alanah Reynor – alanah@alanah-reynor.com

2. General terms and conditions of use of the website and the services offered

 The website is considered a work of authorship protected by the provisions in the applicable Intellectual Property Code and International Regulations. The client can in no way reuse, transfer or exploit any or all of the items or work on the website for their own benefit.

By using the website www.alanah-reynor.com, you fully and completely accept the general terms and conditions of use described hereafter. These terms and conditions may be changed or updated at any time; the users of the website www.alanah-reynor.com are thus encouraged to check them regularly.

This website will be generally accessible to users at all times. Nevertheless, access may be disrupted in order to carry out technical maintenance as decided by the managers of www.alanah-reynor.com, who will endeavour to communicate the date and time of maintenance to users beforehand. The website www.alanah-reynor.com is updated regularly by the manager and webmasters. Similarly, the legal notices may be modified at any time: it is the user’s responsibility to refer to these legal notices as often as possible in order to be aware of the provisions contained therein.

3. Description of services offered

The aim of the website www.alanah-reynor.com is to provide information concerning all of the professional activities of the company. Alanah Reynor makes every effort to provide information that is as precise as possible on the website www.alanah-reynor.com. However, Alanah Reynor cannot be held responsible for any omitted, inaccurate or missing information, whether of their own doing or that of third parties who provide the information.

All of the information displayed on the website www.alanah-reynor.com is provided for informational purposes only and is subject to change. Furthermore, the information provided on the website www.alanah-reynor.com is not exhaustive. It is subject to any amendments that may have been introduced since it was shared online.

4. Contractual limitations to technical data

The website uses JavaScript technology. The website cannot be held responsible for any material damages resulting from the use of the site. Moreover, the user agrees to access the website using up-to-date equipment, that doesn’t contain any viruses, and an updated browser of the latest generation. The website www.alanah-reynor.com is hosted by a provider located in the European Union in compliance with the provisions of the General Data Protection Regulation (GDPR: n°2016-679)

The objective is to provide a service which ensures the best rate of accessibility. The hosting provider ensures the continuity of its service 24 hours a day, every day of the year. Nevertheless, it reserves the right to disrupt the hosting service for periods that are as short as possible for the purposes of maintenance and improvement of its infrastructure, or in case of failure of its infrastructure or if the services provided generate traffic deemed abnormal.

www.alanah-reynor.com and the hosting provider cannot be held responsible in case of malfunction of the internet network, telephone lines or computer and telecommunications equipment causing network congestion and restricting access to the server. 

5. Intellectual property & counterfeit

www.alanah-reynor.com holds the intellectual property rights and user rights related to all the items available on the website, including the text, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication or adaptation of any or all of the items on the website, whatever the means and process used, is prohibited without the prior written consent of: Alanah Reynor and their managers.

All unauthorised use of the website and any of the items it contains will be considered as counterfeiting and will be pursued in accordance with the provisions in Articles L.335-2 and subsequent articles in the Intellectual Property Code.

6. Limitation of liability 

Alanah Reynor is the website’s editor. Alanah Reynor is responsible for the quality and accuracy of the content published.

Alanah Reynor can in no way be held responsible for any direct or indirect damages caused to the user’s equipment when accessing the website www.alanah-reynor.com and resulting either from the use of equipment that does not meet the specifications described in point 4 or due to incompatibility or a bug.

 www.alanah-reynor.com can also not be held responsible for any indirect damages (such as loss of business or loss of opportunities) resulting from the use of the website www.alanah-reynor.com. Interactive areas (option to ask questions on the contact page) are made available to users. www.alanah-reynor.com reserves the right to delete, without prior formal notice, any content submitted in this area which infringes French legislation, in particular as regards data protection provisions. If appropriate, www.alanah-reynor.com also reserves the right to hold the user civilly and/or criminally liable, in case of any messages of a racist, offensive, defamatory or pornographic nature, whatever the type of medium used (text, photography, etc.).

7. Personal data management 

The client is informed of the regulations in terms of marketing communication, the law of 21 June 2014 regarding confidence in the Digital Economy, the Data Protection Act of 6 August 2004 as well as the General Data Protection Regulation (GDPR: n°2016-679).

7.1 Management of personal data collection

With regard to the personal data gathered when the user creates a personal account or browses the website, the person responsible for the processing of personal data is: Alanah Reynor. www.alanah-reynor.com is represented by Alanah Reynor, its legal representative.

Bearing responsibility for the data collected, www.alanah-reynor.com agrees to abide by the applicable legal provisions. It thus falls upon them to establish the purposes of data processing and to provide prospects and clients with full information about the processing of their personal data, after receiving their consent, and to keep a realistic record of processing.  When www.alanah-reynor.com processes personal data, www.alanah-reynor.com takes all reasonable measures to ensure the accuracy and relevance of the personal data with regard to the purposes for which they are processed.

7.2 Purposes of collected data

www.alanah-reynor.com may process all or part of the data:

• To allow browsing on the website and the management and traceability of services requested by the user: log-in details and website usage, invoicing, order history, etc.
• To prevent and fight computer fraud (such as spamming or hacking): computer equipment used for browsing, IP address, password (hashed)
• To improve browsing on the website: log-in details and use
• To carry out optional satisfaction surveys on www.alanah-reynor.com: email address
• To carry out communication campaigns (text, email): telephone number, email address 

www.alanah-reynor.com does not market your personal data which is thus only used when necessary or for statistical or analytical purposes.

7.3 Right of access, to rectification and to object

In compliance with applicable European regulations, users of www.alanah-reynor.com have the following rights:

• The right of access (Article 15 GDPR) and to rectification (Article 16 GDPR), to updates, to complete user data, the right to blocking and erasure of personal user data (Article 17 of GDPR), when those data are incorrect, incomplete, ambiguous, out-of-date or of which the collection, use, communication and conservation is prohibited
  
• Right to withdraw consent at any time (GDPR Article 13-2c)
  
• Right to the restriction of processing of user data (GDPR Article 18)
  
• Right to object to the processing of user data (GDPR Article 21)
  
• Right to portability of data that users have provided, when these data are subject to automated processing based on their consent or a contract (GDPR Article 20)
  
• Right to define what happens to user data after they expire and to choose with whom www.alanah-reynor.com should (or should not) share the data, by designating a third party

As soon as www.alanah-reynor.com learns of the death of a user, and in the absence of specific instructions, www.alanah-reynor.com will destroy the data, unless they must be conserved for evidential purposes or to comply with a legal obligation.

If the user wants to know how www.alanah-reynor.com uses their personal data, to request correction thereof or to object to processing, the user can contact www.alanah-reynor.com in writing at the following address:

Alanah Reynor – alanah@alanah-reynor.com
Chaussée de Louvain 307a, Bouge, 5004, Belgium 

In doing so, the user must indicate which personal data they want www.alanah-reynor.com to correct, update or delete and identify themselves with a copy of their proof of identity (identity card or passport).

Requests to delete personal data are subject to the legal obligations of www.alanah-reynor.com, notably in terms of document retention and archiving. As a final recourse, users of www.alanah-reynor.com can submit a complaint with the relevant authorities, such as the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-communication of personal data

www.alanah-reynor.com may not process, host or transfer any information collected regarding its clients to any country located outside of the European Union or recognised as “inadequate” by the European Commission, without informing the client beforehand.  As such, www.alanah-reynor.com is free to choose its technical and commercial subcontractors as long as they fulfil the necessary guarantees under the General Data Protection Regulation (GDPR: n°2016-679).

www.alanah-reynor.com agrees to take all necessary precautions to safeguard the security of information and, especially, not to share them with any unauthorised persons. However, if www.alanah-reynor.com becomes aware of any incident affecting the integrity or confidentiality of client information, they must inform the client as soon as possible and tell them of the corrective measures taken. Furthermore, www.alanah-reynor.com does not collect any “sensitive data”.

The user’s personal data may be processed by subsidiaries of www.alanah-reynor.com and its subcontractors (service providers), exclusively with the aim of fulfilling the purposes of this policy. 

Within the limits of their respective responsibilities and for the purposes outlined above, the main people likely to have access to the data of www.alanah-reynor.com users are mainly our customer service agents.

8. Incident notification 

No matter how much effort is made, no information-sharing method on the internet and no electronic storage method is completely safe. As a result, we cannot guarantee complete security. If we learn of a security breach, we will inform the users concerned so that they can take any appropriate measures. Our incident notification procedures comply with our legal obligations, whether on a national or European level. We will inform our clients of any doubts surrounding the security of their account and provide them with all the necessary information to help them fulfil their own regulatory obligations in terms of reporting.

No personal information concerning a user of the website www.alanah-reynor.com may be published, exchanged, transferred, ceded or sold by any means to a third party, unbeknownst to the user. Only the purchase of www.alanah-reynor.com and its rights would allow the sharing of said information with the purchaser, who in turn would be bound by the same obligation to retain and modify the data vis-à-vis users of the website www.alanah-reynor.com.

Security

In order to ensure the security and confidentiality of personal data and personal health data, www.alanah-reynor.com uses networks protected by standard measures such as firewalls, pseudonymisation, encryption and passwords.

In processing personal data, www.alanah-reynor.com makes every reasonable effort to protect from any loss, misuse, unauthorised access, disclosure, modification or destruction.

9. Hypertext links (“cookies”) and internet (“tags”) 

The website www.alanah-reynor.com contains a certain number of hypertext links to other sites, implemented with the authorisation of www.alanah-reynor.com. However, www.alanah-reynor.com cannot verify the content of the websites thus visited and as such will not assume any related responsibility. 

Unless you decide to deactivate cookies, you agree to the website using them. You can deactivate cookies at any time, and free of charge, using the deactivation options available to you and noted hereafter, in the knowledge that this may limit or prevent accessibility to all or part of the services offered by the website.

9.1 Cookies

A “cookie” is a small information file sent via the user’s browser and saved on the user’s device (e.g. computer, smartphone), (hereafter called “cookies”). This file includes information such as the user’s domain name, the user’s internet access supplier, the user’s operating system as well as the date and time of access. Cookies can in no way damage the user’s device.

www.alanah-reynor.com may process user information regarding their visit to the website, such as the pages they looked at and any searches they carried out. This information helps www.alanah-reynor.com to improve the content of the website and the user’s browsing thereof.

Given that cookies facilitate browsing and/or the supply of services offered on the website, the user can configure their browser, allowing them to decide whether they wish to accept cookies so that they are saved on the device or, on the contrary, to reject them either systematically or depending on their issuer. The user can also configure their browser software so that accepting or refusing cookies is offered to them periodically, before a cookie is likely to be saved on their device. www.alanah-reynor.com informs the user that, in this case, all the features of the browser software may not be available.

If the user refuses the storage of cookies on their device or browser, or if the user deletes those that are stored there, the user is informed that their browsing of and experience on the website may be limited. This may also be the case if www.alanah-reynor.com or one of its suppliers cannot recognise, for technical compatibility purposes, the type of browser used by the device, the language and display settings or the country from which the device seems to be connected to the internet.

As the case may be, www.alanah-reynor.com declines all responsibility for any consequences related to the restricted functioning of the website and any services offered by www.alanah-reynor.com, as a result of (i) the rejection of cookies by the user or (ii) www.alanah-reynor.com being unable to store and or consult the cookies necessary for correct function due to the user’s choice.. The management of cookies and user’s choices is configured differently on every browser. It is outlined in the browser’s help menu, which will help the user understand how they can modify their cookie preferences.

At any time, the user may choose to express or modify their cookie preferences. www.alanah-reynor.com may, among others, call on external service providers for support with the collection and processing of information described in this section.

Finally, by clicking on the icons related to the social networks Twitter, Facebook, LinkedIn and Google Plus available on the website www.alanah-reynor.com or its mobile application and if the user accepts the user of cookies by continuing to browse the Website or mobile application of www.alanah-reynor.com, Twitter, Facebook, LinkedIn and Google Plus may also store cookies on your device (computer, tablet, mobile telephone).

These types of cookies are only stored on your device if you provide consent by continuing to browse the website or mobile application of www.alanah-reynor.com. At any time, the user may withdraw their consent for www.alanah-reynor.com to use these types of cookies.

9.2. Internet Tags

www.alanah-reynor.com may occasionally use internet tags (also known as “tags”, or action tags, single-pixel GIFs, clear GIFs and 1 x 1 GIFs) and deploy them through a partner specialised in web analytics who may be located in another country (and thus store relevant information there, including the user’s IP address).

These tags are placed both in online advertisements which allow users to access the website and on the various pages of the website. 

This technology allows www.alanah-reynor.com to evaluate the responses of visitors to the website and the effectiveness of it (for example, the number of times a page is opened and the information read), as well as the use of the website by the user. 

The external provider may collect information about visitors to the website and other internet sites thanks to these tags, compile reports on the website’s activity for the attention of www.alanah-reynor.com and provide other services related to the use of the website and the internet.

10. Applicable law and jurisdiction

Any litigation related to the use of the website www.alanah-reynor.com falls under the jurisdiction of French law. Excluding any cases where the law does not allow for it, any legal proceedings fall exclusively under the jurisdiction of relevant courts in Brussels.